@education.lu email messaging system: impact of the Microsoft outage
The '@education email messaging system' service offered by Restena is affected by a general Microsoft outage (read Microsoft website: https://status.cloud.microsoft/), as is the rest of the world using Microsoft in one way or another. At Restena, we do not rely on Microsoft products, neither for us, nor for our services, and our infrastructure is working properly. However, this disruption will not go unnoticed by teachers with a professional "@education.lu" email address.
The impact depends on where the email account is hosted.
→ You have a '@education.lu' email address and your account is hosted on Restena servers?
If you use "Microsoft Outlook" application, read and manage your emails via our Webmail service available at https://webmail.restena.lu
Keep in mind that if you try to send mails to colleagues natively on Microsoft 365, they may get the mail delayed. Everyone else can be reached normally.
→ You have a '@education.lu' email address and you natively use Microsoft 365?
Your service is provided directly from Microsoft, via a CGIE arrangement. The Centre de gestion informatique de l'éducation (CGIE) is aware of the situation. Please remain patient during the outage.
At Restena, we will queue all emails destined for you, they will be delivered once Microsoft is operational again. No mail is lost.
We hope that the Microsoft teams will resolve this issue within the next few hours, and we remain available should you have any questions during that period.
